Help / FAQ
Order
I have issues with my order. What can I do?
We are happy to help you. Just give us a call at +49-(0)9951-690190 or send us an email at info@gsm-multimedia.de, and we will take care of it.
I received the wrong item. What should I do now?
Send us an email with your order number to info@gsm-multimedia.de. We will promptly address your issue and find a solution as soon as possible.
Can I modify or cancel my order after it's been placed?
Yes, it is possible as long as the order has not been shipped yet. Just give us a call at +49-(0)9951-690190 or send us an email at info@gsm-multimedia.de.
Returns
Can I return items that I don't like or that don't fit?
If you are not satisfied with the items, simply let us know via email, and we will guide you on the next steps.
Where can I get a return label?
You can easily initiate the return in your account under "Orders" by clicking on "Create Return" next to your order and filling in the required information.
If you didn't create an account and placed your order as a guest, you can initiate the return using the following link:
Can I exchange my items?
If you don't like an item, you can certainly exchange it within the return period. Just let us know via email and use the return form one paragraph above to obtain a return label.
Customer Account
I forgot my password. How can I get a new one?
Click on the Password Reset Link
There, you enter your email address and receive a link to set a new password.
I want to delete my customer account. Is that possible?
Yes, deletion of the customer account is possible and can be done by us. Please send us an email to info@gsm-multimedia.de
Shipping
Where can I check if my order has been shipped?
Once the package has been processed in the warehouse, you will receive an email with the shipping confirmation and tracking information from us.
Each package has an individual tracking number. With this, you can track the delivery status of your package on the DHL or GLS website.
You can also view the status and tracking link in your customer account. When the status shows "Completely completed," the order has been shipped.
When will my order be shipped?
We ship from Monday to Friday.
Orders placed before 2:00 PM generally leave our warehouse on the same day if you have chosen one of the direct payment methods.
If you have paid in advance, we will ship immediately after receiving the payment in our bank account.
Complaints
What can I do if an item is defective?
Please send us an email with a description of the defect and your order number to info@gsm-multimedia.de. We will find a solution for you as soon as possible!
Gift Vouchers
Do you offer gift vouchers?
Yes. You can find all current recordcase vouchers here.
Customer Service
Who can I contact in case of problems?
If you encounter any problems, please contact our customer support. You can reach them from Monday to Friday from 10:00 AM to 5:00 PM at info@gsm-multimedia.de or the following phone number: +49-(0)9951-690190